1. Who we are
Swarajya Poultry Pvt. Ltd. (CIN U01463PN2026PTC250257) runs a layer farm and feed mill at Gat No. 398, Village Neknoor, Taluka Beed, District Beed – 431125, Maharashtra. Our registered office is at Flat No. F2-607, Ivy Apartment, Wagholi, Pune – 412207, Maharashtra. We are the data fiduciary for the personal data described here.
This policy covers our website (swarajyapoultry.com), the forms on it, the messages we send to customers and staff by WhatsApp and email, and the business records we keep in our farm management system.
2. What we collect
When you use a form on this website
- Enquiry form: your name, mobile number, city or taluka, what you are enquiring about and any details you add.
- "Notify me" form: your mobile number.
- Job application form: your name, mobile number, village or town, the role, your experience, any note, and a CV if you attach one.
When you buy from us, sell to us or work with us
- Customers and suppliers: business name, contact person, mobile number, email, address and GSTIN, plus the invoices, delivery challans and payments between us.
- Staff: the details needed for employment and for work alerts, including a WhatsApp number and email only where the employee has agreed to receive messages on them.
When we send you a message
- Your WhatsApp number or email address, the content of the message we send (for example an invoice or challan number, date, amount and a link to view it) and delivery information: whether it was sent, delivered, read or failed, and when.
When you visit the website
- Our hosting provider keeps short-lived technical logs (such as IP address, browser type and the page requested) to run the site and protect it from abuse. We do not use advertising or tracking cookies, and we do not run analytics on this website.
We do not ask for, and ask you not to send us, sensitive information such as bank passwords, card numbers or government ID numbers through our forms or chats.
3. How we use it
- To reply to your enquiry, quote rates and arrange supply or collection.
- To send you invoices, delivery challans and links to view them, and to know whether they reached you.
- To consider job applications and contact applicants.
- To tell you when Swarajya branded eggs reach your area, if you asked us to.
- To keep the accounts and records that Indian tax, company and food-safety law require.
- To keep our website and systems secure.
We use your data only for these purposes. We do not sell personal data, and we do not use it for advertising.
4. WhatsApp messages
We use the WhatsApp Business Platform, provided by Meta Platforms, to send customers their invoices and delivery challans, and to send work alerts to staff who have agreed to receive them. Each message is sent to the WhatsApp number you gave us, using a message template approved by WhatsApp.
- WhatsApp tells us whether each message was sent, delivered, read or failed. We store that status with the message record so we know you received your document.
- Messages you send to our business number through the platform are not stored in our systems. Our staff may read and reply to them.
- Document links open a read-only copy of that one document and stop working after 90 days.
- To stop receiving WhatsApp messages from us, reply "STOP", or tell us by phone or at contact@swarajyapoultry.com. We will then send your documents by email or on paper instead.
Meta processes these messages under its own terms and privacy policy, which you can read at whatsapp.com/legal.
6. How long we keep it
- Enquiries and "notify me" requests: up to 12 months after our last contact, unless you become a customer.
- Job applications: up to 12 months, unless you join us.
- Invoices, challans, payments and related customer and supplier records: for as long as Indian tax and company law requires.
- WhatsApp and email delivery records: up to 12 months.
- Document view links: 90 days.
After that, we delete the data or make it anonymous.
7. Security
Access to our systems is limited to staff who need it, protected by sign-in and role-based permissions. Data is encrypted in transit, and the account that sends website email is restricted to a single company mailbox. No system is perfectly secure. If a breach affects your data, we will inform you and the authorities as the law requires.
8. Your rights
Under the Digital Personal Data Protection Act, 2023, you can:
- ask what personal data we hold about you and how we use it;
- ask us to correct or complete it;
- withdraw your consent, for example to WhatsApp messages, at any time. This does not affect what was done before;
- ask us to delete your data (see below);
- nominate another person to exercise these rights for you;
- raise a grievance with us and, if you are not satisfied, with the Data Protection Board of India.
9. Deleting your data
To ask us to delete your personal data, including data connected to our WhatsApp messages:
- Email contact@swarajyapoultry.com with the subject "Delete my data", or send "Delete my data" on WhatsApp to +91 83799 37999.
- Include your name and the mobile number or email you used with us, so we can find your records.
- We confirm your request within 7 days and complete it within 30 days, then tell you what was deleted.
We may have to keep some records, such as invoices, for as long as Indian tax law requires. We will tell you if that applies, and those records will be used for no other purpose.
10. Contact and grievances
For any question, request or complaint about your personal data, contact our Grievance Officer:
Grievance Officer, Swarajya Poultry Pvt. Ltd.
Email: contact@swarajyapoultry.com
Phone / WhatsApp: +91 83799 37999 (Mon–Sat, 10 am – 6 pm)
Flat No. F2-607, Ivy Apartment, Wagholi, Pune – 412207, Maharashtra
We reply within 7 days and resolve grievances within 30 days.
If we change this policy, we will update the date at the top of this page. For anything else, see our contact page.